Terms of Service

Last updated: November 2024

1. Acceptance of Terms

By using CareConnect HK, you agree to these Terms of Service. If you do not agree, please do not use our platform.

2. Service Description

CareConnect HK is a platform that connects patients with healthcare professionals. We facilitate bookings but are not the direct provider of healthcare services.

3. User Responsibilities

• Provide accurate information
• Maintain account security
• Respect healthcare professionals
• Pay for services as agreed
• Follow cancellation policies

4. Professional Qualifications

All healthcare professionals on our platform are verified and licensed. However, users should verify credentials independently for their specific needs.

5. Payments and Refunds

Payments are processed securely through our platform. Refund policies vary by service type and cancellation timing.

6. Limitation of Liability

CareConnect HK is not liable for the quality of healthcare services provided by professionals. We are a matching platform only.

7. Termination

We reserve the right to terminate accounts that violate these terms or engage in fraudulent activity.

8. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of new terms.

9. Governing Law

These terms are governed by the laws of the Hong Kong Special Administrative Region.

10. Contact

For questions about these terms, contact legal@careconnect.hk